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Helpful Maintenance Diagnostics
Problem-Solving, Quick Fixes, and Preventative Steps
IF YOU HAVE A MAINTENANCE REQUEST, you can fill out an online maintenance request or call 517-337-7577 ext. 1, and you will be connected to the maintenance staff.
After-hours EMERGENCIES, please call 517-420-5567.
Examples of a maintenance emergency include but are not limited to NO heat, NO water, a broken refrigerator, natural elements entering the residence, etc.
IF YOU HAVE A LIFE-THREATENING EMERGENCY CALL 911 IMMEDIATELY
Examples of life-threatening emergencies include but are not limited to carbon monoxide leaks, fires, floods, etc.
Before you contact CCM Maintenance, take a look outside. If the outage appears to be a neighborhood problem, you can call BWL (517)702-6006 or Consumers Energy (800)477-5050 for updates on power restoration. If the problem appears to be isolated to your house/apartment, check your fuse box to see if a breaker has been tripped and double-check that your most recent utility bill has been paid. Call maintenance if the problem is not resolved.
BE VERY CAUTIOUS ABOUT WHAT GOES DOWN YOUR SINK
DO NOT use drain cleaners like Drano or Liquid Plumber as they are damaging to pipes. Avoid pouring coffee grounds or other “non-edible” solids into the kitchen sink. Disposals cannot handle everything, and even some kitchen food waste can permanently damage the disposal. Always run the water when using the garbage disposal. DO NOT put GREASE down your kitchen sink. If the garbage disposal quits working, press the reset button on the bottom of the disposal. In bathrooms, remove hair from the sink and bathtub immediately to prevent slow drains or clogs.
REGULATING HOUSE/APARTMENT TEMPERATURE
Be mindful of where your air vents are located, as placing furniture and other belongings in front of or over vents will affect your heating/cooling. If you will be away from your home/apartment for an extended period during the winter months, DO NOT turn your thermostat below 60 DEGREES. Lower temperatures can cause pipes to freeze and burst. To save heating costs, the CCM office has window insulation kits available upon request.
THE REFRIGERATOR TEMP IS OFF
Ensure your refrigerator and freezer are set to the manufacturer’s recommendations. If the temperature is not holding, call the office for maintenance. Overfilling the freezer can cause it to malfunction and potentially create long-term issues.
SMOKE DETECTOR INTERMITTENT BEEPING
If your smoke detector is sounding off short, intermittent beeps, this indicates a defect. Please call the office to fix the detector. Please do not attempt to replace the smoke detector as it may be connected to a larger fire alarm system. If your SMOKE DETECTOR or CARBON MONOXIDE DETECTOR goes off, IMMEDIATELY EXIT your home and CALL 911.
MAKE EXTRA KEYS FOR YOURSELF
Leave them somewhere accessible in the event you’re locked out. Doing so will help avoid potential lockout charges.
DO NOT FLUSH ANYTHING EXCEPT TOILET PAPER DOWN YOUR TOILET
This includes but is not limited to tampons, wipes (even if they say “flushable”), condoms, paper towels, etc.
USE SHOWER CURTAINS
Running a shower without a curtain will cause water damage to the bathroom floor and potentially damage the ceiling and floor below. Please ensure the shower curtain is the proper size to fit INSIDE the tub and keep water contained.
PREVENT MILDEW BUILD-UP IN YOUR BATHROOM
Always run the bathroom vent fan during a shower and 5-10 minutes after showering. If you do not have a vent fan, open the window a crack to allow moisture to escape.
STORE YOUR ITEMS AT LEAST 3 FEET AWAY FROM THE FURNACE AND WATER HEATER
Personal items stored near a furnace or water heater are a fire hazard.
KEEP YOUR SCREENS IN PLACE AND SECURE AT ALL TIMES
To avoid unwanted critters from entering your home, DO NOT open a window without a secure, undamaged screen in place. If you would like to install an A/C unit during the summer, please contact maintenance so that they can properly install the unit.
DO NOT STORE FLAMMABLE ITEMS INSIDE YOUR HOME
This includes anything that operates on or contains fuel – such as mopeds, gas grills, propane tanks, and gas containers.
EXTENSION CORDS ARE NOT PERMITTED AND ARE NOT SAFE!
Extension cords have been known to cause fires and are not permitted in any CCM property per your lease agreement. You must use a surge protector instead.
OBTAIN RENTERS INSURANCE
We strongly recommend this, as there is no insurance on any of your personal items, no matter what the circumstances are in which they are stolen or damaged. Check with your parents, as you may be able to obtain coverage under their homeowner’s insurance policy.
HAVE A PACK OF LIGHT BULBS ON HAND
Remember: light bulbs are your responsibility. We recommend you pick up a package of lightbulbs to replace burned-out bulbs. City Code requires all fixtures to have working bulbs.